Support Center
Contact Us
Support Hours:
Monday – Saturday, 6 AM – 10 PM CST
Email: support@pavaso.com
Phone: (866) 288-7051
View our eClosing education pages:
eClosing 101: Closing and Notarization Types Explained
eClosing 201: Understanding eClosing as a Process
Remote Online Notarization* (RON)
- Creating a RON Test Order
- Frequently Asked Questions
- ID Validation Tips
- Observer Role
- RON App Notary Guide
- RON Notary Guide
- RON Signer Guide
- Screen Sharing for Mac Users
- Security Question Statuses
- Signer Pre-Close Review and System Test
- System Requirements
- System Test Troubleshooting
- Witness Tag (In-Person)
- Witness Tag (Remote)
State Documentation
Essential Notary | Pavaso's Remote Ink Notarization (RIN) Solution
Common Scenarios
- Activating Your Account
- Assign a Closing Agent
- Assign a Notary
- Borrower Cannot See Their Documents
- Consumer Did Not Receive Invitation Email
- Consumer Email is Incorrect
- Deleting/Removing a Consumer
- Documents Did Not Batch Sign
- Mark a Document for Wet Signature
- Order is Not in Pending Closing Status
- Order is Not in My Order Lobby
- Resend an Invitation Email
- Resetting a PIN
- Resetting a Password
- System and Hardware Requirements
- Update Contact Information
- Upload a Document
System Features
- Click to Sign
- Copying Tags
- Configuration Screen
- Creating a Cash Order
- Creating an Order
- Creating a RON Test Order
- Deleting a Document
- Document Audience
- Document Review and Account Creation Status
- Document Templates
- InstaTag Toolbar
- Order Configuration
- Order Details
- Printing Without a QR Code Sheet
- Printing Wet Sign Documents
- Printing and Importing Wet Sign Documents
- Rearranging the Document List
- Releasing an Order
- Tagging Documents
- Title Holder Role
- Witness Tag (In-Person)
System Navigation
The Consumer Process (Buyers & Sellers)
Early Disclosures
Release Notes
*Due to state law or regulation or both, electronic notarization and remote online notarization are not available in all areas.
Pavaso, Inc. All rights reserved. This document, its content and its materials, in any form or media, is proprietary and confidential and shall be considered the sole property of Pavaso. It may not be copied, distributed or reproduced in whole or in part, nor transmitted to any third party without Pavaso’s prior written consent. Pavaso makes no express or implied warranty respecting the information presented and assumes no responsibility for errors or omissions.